FAQs
Do I receive any tickets through
the post?
How do I contact you?
Are my credit card details secure?
Can I make a booking without a car?
How early do I need to arrive prior
to departure?
If I arrive early will I be permitted
to board?
Can I book a single journey instead
of a return journey?
There was an error stating 'Payment
in conflicting currencies'. What do I do?
I want to book an outward journey with
2 people and a return journey with 1 person
Is a booking transferable
to a different vehicle?
I don't know the make or registration
of the vehicle I will be traveling in. What do I do?
Is the driver included in the number
of passengers?
Do I receive any tickets through
the post?
No, CheapFerryTickets.com operates a ticketless booking
system. Once you have made a booking you will receive
an on-screen booking confirmation with reference number
which will also be sent to you by email. The booking
confirmation will have all the necessary customer
service contact information in case you have any queries
or would like to amend your booking. Simply hand this
in on your arrival at the port, together with a photo
ID, and you will be given your boarding pass.
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How do I contact you?
We are an agent for an AFerry.to that provides the ticket booking engine. Once
you have made a booking the customer service contact
information is included on the booking confirmation.
This can be used if you need to amend your booking
or if you have any queries. Prior to booking you can
contact us here
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Are my credit card details
secure?
Yes, all online bookings are processed on a secure
server that uses 128 bit SSL encryption.
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Can I make a booking without
a car?
Yes, simply select 'Foot Passenger' from the vehicle
dropdown box at stage 2 of the process.
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How early do I need to arrive
prior to departure?
Your precise check-in time is given on the booking
confirmation (on-screen and email). As a guideline,
this is normally 60 minutes before departure time
for vehicles and 30 minutes for foot passengers.
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If I arrive early will I be
permitted to board?
You are not permitted to board before the official
check-in time. More info
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Can I book a single journey
instead of a return journey?
Yes, simply select the 'outward route' on the initial
booking form and delete any value from the 'return
route' field. Click for Booking
form
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There was an error stating 'Payment
in conflicting currencies'. What do I do?
This is because you have selected routes that must
be paid for in different currencies. You need to obtain
a separate quote for each route. For instance, Dover-Calais
(GBP) & Ancona-Patras (EUR) must be made as 2
separate bookings.
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I want to book an outward journey
with 2 people and a return journey with 1 person
Unfortunately, our booking system does not allow
this at present. You need to do this as 2 separate
bookings. In the example above you would need to do
one booking for a 1 person return and one booking
for a 1 person single journey.
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Is a booking transferable
to a different vehicle?
Yes, providing the dimensions of the vehicle are
the same (ie. the vehicle is in the same class - you
cannot pay for a car and then arrive in a MPV). If
the class of the car changes you need to contact us
to amend the booking. Customer service contact details
are on the booking confirmation in case you need to
amend a booking.
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I don't know the make or registration
of the vehicle I will be traveling in. What do I do?
This is no problem. We accept that many people will
be traveling in a rental car or a different vehicle.
If you don't know the make or registration of the
vehicle, simply enter 'Rental Car' in the Vehicle
Registration field and expected size (eg. small, mpv,
etc.) in the Make/Model field during the booking process.
The only thing you need to ensure is that the dimensions/class
of vehicle is the same. More
info
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Is the driver included in the
number of passengers?
In the Passengers drop-down box on the booking form
you need to state the total number of people traveling
in the vehicle, including the driver (eg. 1 driver
& 2 passengers = 3 passengers in total)
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